Terms & Conditions

Local Terms: Tenerife
Payment
The following forms of payment are generally accepted in Tenerife
All major Credit cards - Visa, Master Card, Amex 

ACCEPTED: American Express, MasterCard, Visa
NOT ACCEPTED: Pre-paid credit cards, Laser, Maestro, debit, or Switch cards
A valid credit card in the name of the main driver must be presented as guarantee for the rental 
Driver and Licence Requirements 
All  driving licences which have been issued within the European Community will be accepted.
International driving licences (IDP)   will be accepted.
All   National driving licences in Roman Alphabet and in  a credit card format will be accepted.
All other National driving licences  must be accompanied by a valid  International Drivers Permit
Minimum age 21 years, maximum age 75 years.
Drivers must  have held a full licence for a minimum of 1 year.
Drivers must also show their passport on collection as additional proof of identity.
 
Car types
Reservations are always confirmed for a given Car Group -not for a specific car model- The car on your voucher represents the vehicle for the class (Group) you have booked. We cannot guarantee a specific make or model. Any specific cars mentioned are simply typical examples of the size, specifications and performance applying to that car group. 
State/Border Restrictions
Vehicles are not permitted to be taken out of Tenerife. 
One-way Rentals
One way rentals are allowed between specific stations with an extra charge.
 
Collection Time Your vehicle will only be held available for up to two hours after the agreed collection time, you must contact us if you will arrive after this time.
 
Included in your booking cost:

  • Mileage Allowance
    The Vehicle is provided with an unlimited Kilometre / Mileage Allowance.
  • Third Party Liability Insurance
    Third party liability insurance is provided in accordance with local legislation.
  • Roadside Assistance
    24 hour roadside assistance is provided.
  • Taxes & Surcharges
    Your booking includes all local taxes and premium location fee.
Deposits
The amount authorised/collected is generally the vehicle excess and the fuel deposit. The credit card will need to be in the name of the main or the additional driver.
 
Refunds
No credit will be given for the unused portion of the Rental Period.
 
Additional Drivers
Any additional drivers are arranged for and paid for locally and are not included in the basic rental price.
Additional drivers must present either passport or 2 forms of ID in addition to drivers licence.
Minimum/Maximum age restrictions apply.
 
Fuel
Fuel is paid by client and must return the vehicle with the same amount as he collected or the difference will be charged locally.
 
This is paid locally by you.
  • Fines and Penalties
    You are responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent to you. The supplier will pass the relevant charge on to you plus any administrative expenses.
  • Out of Hours Charge
    Out of hours service between 8 pm to 07.30 pm  o' clock are available with an extra charge of 25.00 euro.
  • Late Returns
    If the Vehicle is returned later than the time specified in the contract, the supplier give one hour free and them will apply a one day charge.
Special Requests
Special Request items are available On Request and if applicable are Subject to Availability and Seasonal Variation, and will be provided by location. Special requests cannot be guaranteed. For most locations a security deposit is generally required.
 
  • Baby / Child Seats
    Baby seats are available with an extra charge and must be fitted by a parent or guardian (Client must specify the age of baby).
  • Navigation System
    Navigation System is available with an extra charge

Insurance
The customer understands that all insurance cover is provided by Las Rosas car rental. Liability for claims in excess of the insurance cover purchased rests with the hirer of the vehicle. Las Rosas car rental provide insurance cover of any kind in relation to the hire of the vehicle and are not liable for damages incurred in the event of an accident.
 
Collision Damage Waiver (CDW) without excess 
Is included in the booking 

*Note: In case of accident, you must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement to Las Rosas car rental .
 CDW protection does not apply beyond the rental date agreed with Las Rosas Car Rental. For details of this insurance, please check with the supplier on collection of the Vehicle
 
Super Collision  Damage Waiver (SCDW)
This is available by paying the daily amount of €5,00  for all car groups

Also Cover Wheels / Underside and Glass (CWG)
Las Rosas Car rentals provides an optional insurance which covers damage to wheels, tires, underside of the car, glass or damages caused to the underside of the car as far as they were not done intentionally or as the result of negligence . 
*Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental

Exceptions in SCDW, CWG :
Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tyre
Las Rosas car rental will not refund any telephone, taxi or hotel costs.
Las Rosas car rental or the car rental company will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving, driving without care and attention or damages caused by negligence, and traffic violations.
The client will accept direct responsibility in respect of such claims.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.
Theft Protection (TP)
Is included in the booking cost, in the case of theft or fire, you must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement and the Vehicles keys to the rental location. Responsibility is non-waiver able in case of theft or damages due to a theft attempt . Theft protection does not apply beyond the rental date agreed with Las Rosas Car Rental 
 
 
Cancelation policy
24 hours prior to arrival no cancelation fee is required, less than 24 hours a cancelation fee equal one day rental cost .
 
RETURN OF A VEHICLE:
 
One chargeable day indicates 24 hours from the moment of a car pickup. After that time, the customer will be charged for the entire next day.
 
In accordance with the Organic Law 15/1999 of 13 December and the Protection of Personal Data, we inform you about the inclusion of personal files which are stored in Rent a Car Las Rosas’ data base and the use of that data in order to organize backup vehicles as well as inform customers about the products and services offered by Rent a Car Las Rosas.
 
Likewise, we inform you that Rent a Car Las Rosas has adopted the necessary technical and organizational measures to guarantee the security of personal data and avoid its alteration, loss, or unauthorized access, taking into consideration the level of technology, the nature of data stored and the risk they are exposed to. All measures were applied in accordance with the provisions of Royal Decree 1720/2007 of 21 December.
 
If you do not want to receive marketing information from our company or at any time change the right of access, rectify, cancel or object to your personal data processing, you can do so by notifying Rent a Car Las Rosas.
 
Terms and Conditions and Prices are subject to change without notice.

 

Location

Playa de la Arena,
Avenida Maritima, 37,
38683 Puerto Santiago
Santa Cruz de Tenerife, Spain

Email : info@rentacarlasrosas.net

Telephone : +34922861872

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